Remote Deposit - Troubleshooting

Topic #1           

Pop-Up Blocker - My pop-up blocker is blocking the site from loading after I have entered my UserID and password.

 Resolution #1  

1. Click Close to the "Did you notice Information Bar?" message.
2. Right click on the Pop-Up blocker notification at the top of the screen and select "Always Allow Pop-Ups from This Site"

Click Retry the Internet Explorer Resend Information Question.

Topic #2

Website Add-On Error - I am receiving and error within Internet Explorer about "Ranger Transport OCX from Silver Bullet Technology Inc" needing to be installed.

Resolution #2

1. Click Close to the "Did you notice Information Bar?" message.
2. Right click on the request to run the following add-on message at the top of the screen and select Run ActiveX Control.

3. Close all open Internet Explorer sessions once the login page is displayed again.
4. Re-Launch Internet explorer and click on the tools menu followed by internet options.

5. Select the Security Tab and then Click on Sites.

6. Verify that https://*.merchantcapture.bankatfirstnational.com is listed in the trusted site listing.  If it is not, enter the address in the "Add this website to the zone:" field and then click the Add button.  Then click on the close button.

7. Click on the Custom Level button near the bottom of the screen and scroll down to the Active X Control section.

8. Verify the setting for "Automatic Prompting for ActiveX controls" is set to disable.  If it is not change it to Disable.
9. Verify the setting for "Download Signed ActiveX controls" is set to enable.  If it is not change it to Enable.
10. Click on OK to close the security settings screen.
11. Click on OK to close the internet options screen.
12. Close all of your open internet explorer sessions.
13. Re-launch internet explorer and First National Bank and Trust's Remote Deposit Product by clicking here.

Topic #3

Unisys Capi Software Error - When I log into remote deposit I am receiving and error that the Unisys Capi software is not running or is confused.

Resolution #3

1. The software for you scanner is not yet installed on your PC.
2. Click OK to the message and close Internet Explorer.
3. Re-Launch Internet Explorer.
4. If your remote deposit scanner is a Unisys Smart Source enter https://merchantcapture.bankatfirstnational.com/FNBSmartSource.exe into the address bar in Internet Explorer.  Then follow the procedures associated with installing the Smart Source Device found on our website.
5. If your remote deposit scanner is a Unisys MyVisionX enter https://merchantcapture.bankatfirstnational.com/FNBMyVisionX.exe into the address bar in Internet Explorer.  Then follow the procedures for installing the MyVisionX device found on our website.

Topic #4
Range Scanner Cannot be Started - I am receiving an error that says my Ranger Scanner Cannot be started.

Resolution #4

Your scanner is either not connected to the computer or not powered on.